I know there are a bunch of Java devotees out there. I frequently have them evangelizing the language to me as a "strongly-typed" language that is so much better than loosely-typed languages, like PHP. So here is something that just came up for me and I'd like to ask all those devotees WHY they like the type enforcement. Here's a bit of code to store a random integer as a string in PHP: $myString = rand(5); And now...the Java version: String myString = String . valueOf ( Integer . valueOf ( Math . random () * 10000 )); I get it...you need to keep your phony-baloney job and writing more code and making it more complicated can help you keep it out of the hands of less "intelligent" programmers. As for myself, I will always prefer a language that lets me write shorter, more eloquent code and get my applications built faster. But then...maybe I'm just simple.
Here are the specific steps for adding a case record type. Some steps may vary by organization but the process should be pretty similar to what is shown here. 1) Create a new page layout 2) Add any new case statuses to picklist 3) Edit case statuses that should indicate case is "closed" 4) Add any new case types to picklist 5) Add any new case reasons to picklist 6) Add any new case origins to picklist 7) Add any new fields to case object 8) Under Record Types, ensure the picklists have the correct values (i.e. - Reason/Type/Origin) 9) Within the Type field, edit "Reason" field dependencies matrix and add new reason(s) to types 10) Create a new support process (if not reusing an existing one) 11) Create the new record type (enable for all profiles) 12) Finalize the page layout (if needed) and check "Default" in Case Assignment checkbox under Layout Properties 13) Create approval queues (if needed) 14) Set up approv